Key Details
- Order Cut-Off Time: 4:00 PM AEST
- Processing Time: 1–2 days (Monday–Friday)
- Transit Time: 5–7 days (Monday–Friday)
- Total Delivery Time: 6-9 business days (Monday-Friday)
- Free Delivery: Available on all orders within Australia
Shipping Process
After placing your order, you will receive a confirmation email indicating that processing has begun. Orders are typically processed within 1–2 days (Monday–Friday). Once dispatched, you will receive a separate email containing tracking information.
Estimated transit time is 5–7 days (Monday–Friday).
We are pleased to provide free delivery for all orders across Australia.
Potential Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra business days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.
Cancellations
To cancel your order, please email us at info@aurvella.com as soon as possible. Once an order has been processed, we are unable to cancel it.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please accept our apologies. Send clear photos of the issue to info@aurvella.com, and we will review the case promptly to ensure a resolution is provided.
If anything is unclear or you’d like more information, please get in touch using the details below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@aurvella.com
Phone Number: +61468148770
Contact Form: Click Here
Business Information
Aurvella is owned and operated by Ecom Creators Limited, a company registered in Hong Kong.
Company Number: 77442291
Address:
Room 5003 5/F, Yau Lee Centre, 45 Hoi Yuen Road
Kwun Tong
Hong Kong