FAQ

Shipping

Is delivery free?

Yes, Aurvella offers free shipping within Australia.

How long is the delivery time?

For details about delivery times, please see our Shipping Policy.

How do I start the return process?

Please refer to our Return and Refund Policy for more information.

Is the return shipping free?

No, customers are responsible for return shipping costs.

How can I contact you?

You can reach us via info@aurvella.com, +61468148770, or through our contact form if you have any questions.

What payment options do you offer?

Please refer to our Payment Options page for detailed information.

If anything is unclear or you’d like more information, please get in touch using the details below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@aurvella.com
Phone Number: +61468148770
Contact form: Click here

Business Information
Aurvella is owned and operated by Ecom Creators Limited, a company registered in Hong Kong.

Company Number: 77442291

Address:
Room 5003 5/F, Yau Lee Centre, 45 Hoi Yuen Road
Kwun Tong
Hong Kong