Important Information:
- Return Window: 30 days from the delivery date
- Restocking Fee: None
- Refund Timeline: Processed within 7 days after we receive your return
- Return Shipping Costs: Customer is responsible for return postage
Return Eligibility
You can return eligible items within 30 days of delivery. To initiate a return, please contact us at info@aurvella.com. Items must be unused, unworn, and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.
How to Return an Item:
. Step 1 – Contact Us:
Email info@aurvella.com with your order number and reason for the return. Returns without prior approval will not be processed.
. Step 2 – Follow Our Instructions:
Once your return is approved, we’ll provide you with the necessary shipping details and return instructions.
. Step 3 – Package Carefully:
Pack the item securely to avoid damage during transit.
. Note:
Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes up to 7 days. No restocking fees will be applied.
Exchanges
If you would like to exchange an item, please contact us at info@aurvella.com with the details of your request. We’ll assist you with the exchange process.
Order Cancellations
If you need to cancel your order, reach out to us at info@aurvella.com as soon as possible. We’ll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and details to info@aurvella.com. We’ll make arrangements to send you a replacement or the correct item as soon as possible.
This policy is subject to our Terms of Service.
If anything is unclear or you’d like more information, please get in touch using the details below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 AEST
Email: info@aurvella.com
Phone Number: +61468148770
Contact form: Click here
Business Information
Aurvella is owned and operated by Ecom Creators Limited, a company registered in Hong Kong.
Company Number: 77442291
Address:
Room 5003 5/F, Yau Lee Centre, 45 Hoi Yuen Road
Kwun Tong
Hong Kong